1. Introduction
We, HOKK Hotel, take the protection of your personal data very seriously. This privacy policy explains what personal data we collect when you visit our website, how we use it, and what rights you have under the General Data Protection Regulation (GDPR) and applicable German data protection laws.
Company Information:
HOKK Hotel
Schwarzwaldstraße 181
79117 Freiburg, Germany
Telephone: +49 761 88 79 04 60
Email: hotel@hokk.org
2. Data Collection and Processing
We collect and process personal data only to the extent necessary to provide our services, ensure the functionality of our website, and fulfill legal obligations.
a) When You Visit Our Website
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Data collected: IP address, browser type and version, operating system, referrer URL, date and time of access.
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Purpose: To ensure website stability, optimize our services, and prevent misuse.
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Legal basis: Art. 6(1)(f) GDPR (legitimate interest).
b) When You Contact Us
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Data collected: Name, email address, telephone number, and any information you provide in your message.
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Purpose: To respond to inquiries, manage bookings, and provide customer service.
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Legal basis: Art. 6(1)(b) GDPR (performance of a contract) or Art. 6(1)(f) GDPR (legitimate interest in processing inquiries).
c) When You Make a Booking
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Data collected: Name, contact details, payment details, and booking information.
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Purpose: To manage your reservation, process payments, and fulfill contractual obligations.
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Legal basis: Art. 6(1)(b) GDPR.
3. Use of Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
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Types of cookies: Session cookies (automatically deleted after closing the browser) and persistent cookies (remain on your device until deleted).
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Purpose: To enable core website functionality, analyze website traffic, and improve user experience.
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Legal basis: Art. 6(1)(a) GDPR (consent) for non-essential cookies, Art. 6(1)(f) GDPR for essential cookies.
You can manage cookie preferences via your browser settings.
4. Data Sharing and Transfers
We only share personal data with third parties when necessary:
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With service providers (e.g., booking platforms, payment processors) to provide our services.
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With authorities if legally required.
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We do not sell personal data to third parties.
If data is transferred outside the EU/EEA, it is done in compliance with GDPR safeguards (e.g., EU Standard Contractual Clauses).
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes stated above or as required by law. Once the retention period expires, your data will be securely deleted.
6. Your Rights as a Data Subject
You have the following rights under the GDPR:
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Right of access (Art. 15 GDPR)
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Right to rectification (Art. 16 GDPR)
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Right to erasure (Art. 17 GDPR)
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Right to restriction of processing (Art. 18 GDPR)
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Right to data portability (Art. 20 GDPR)
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Right to object (Art. 21 GDPR)
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Right to withdraw consent (Art. 7(3) GDPR)
To exercise your rights, please contact us at: hotel@hokk.org.
You also have the right to lodge a complaint with the supervisory authority:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Königstraße 10a, 70173 Stuttgart, Germany
https://www.baden-wuerttemberg.datenschutz.de/
7. Data Security
We use appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.
8. Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on our website.
Last updated: 27 August 2025